SmartSound Support FAQs

SmartSound Royalty Free Music

• What are the different music licensing options?
• How do I access my purchased SmartSound music?
• My video with SmartSound music was flagged by YouTube for copyright violation?

Sonicfire Pro 6

• General Information for Sonicfire Pro 6
• Moving your Sound Files to another storage location
• "Core Ultimate" album not displaying in library
• Error importing/playing certain video formats
• No audio or crashing during playback
• SmartSound Database could not be opened properly

Sonicfire Pro 5 & 5.8

• No Audio with Sonicfire Pro 5 on Mac
• Moving your Sound Files to another storage location
• Error -eX43 or -eXFT when exporting
• SmartSound Database could not be opened properly

Sonicfire Pro Plug-Ins

• Getting a new plugin code after upgrading Sonicfire Pro
• Downloading your plugins
• FCPX Plugin - No "Generate Music" button
• FCPX Plugin - not connected
• Problems using Pinnacle Studio Plug-in